Privacy Policy

MyBPO Pty Ltd (ACN to be inserted), trading as MyBPO ("MyBPO", "we", "us", "our"), is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs"). Where we process the personal information of Philippine-based staff, we also comply with the Philippine Data Privacy Act of 2012.

This policy explains what personal information we collect, how we use it, who we share it with, and the rights you have over your information.

1. Who this policy applies to

This policy applies to:

• Visitors to our website at mybpo.com.au
• Australian businesses who engage MyBPO as a service provider
• Candidates and team members recruited or employed through our Employer of Record (EOR) service
• Suppliers and contractors providing services to MyBPO

2. What personal information we collect

The information we collect depends on the nature of our relationship with you. It may include:

• Contact details: name, business name, email, phone, postal address
• Employment & professional information: CVs, work history, qualifications, references, identification documents required for KYC and employment
• Financial information: bank account details (for payroll), billing details (for clients), tax file numbers where required
• Technical information: IP address, browser type, referring URL and pages visited via cookies and standard server logs
• Communications: records of correspondence, voice notes, and meeting recordings where you have been notified

3. How we collect personal information

We collect information directly from you when you fill out our website forms, request a proposal, sign an agreement, apply for a role, or correspond with us. We may also collect information from third parties such as referees, recruitment platforms (with your consent), and government databases for compliance checks.

4. How we use your information

We use personal information to:

• Respond to enquiries and provide quotes
• Deliver our recruitment, EOR and HR services
• Process payroll, taxes, and statutory contributions
• Verify identity and conduct background checks where required
• Comply with our legal obligations under Australian and Philippine law
• Improve our website and services, and send service-related updates
• With your consent, send relevant marketing material. You can opt out at any time

5. Who we disclose your information to

We may share personal information with:

• Our staff in Australia and the Philippines on a need-to-know basis
• Service providers who help us operate, including payroll systems, cloud hosting, IT support and accounting
• Regulatory authorities, including the Australian Taxation Office, the Bureau of Internal Revenue (PH), SSS, PhilHealth and Pag-IBIG, where required by law
• Professional advisers (legal, accounting) under confidentiality
• Successors in interest if our business is sold or restructured

We do not sell your personal information.

6. Cross-border data transfers

Because we operate in both Australia and the Philippines, your personal information may be stored and processed in either country. We take reasonable steps to ensure that any overseas recipient handles your information in line with the APPs and the PH Data Privacy Act.

7. Cookies and analytics

Our website uses cookies and similar technologies, including Google Analytics and Google Ads tags, to understand how visitors use the site and to measure the effectiveness of our advertising. You can disable cookies in your browser settings, though some site features may not work properly.

8. Security

We use reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Sensitive data is encrypted at rest and in transit. Access is restricted to staff who need it for their role.

9. Your rights

You have the right to:

• Request access to the personal information we hold about you
• Request that we correct inaccurate or incomplete information
• Withdraw consent for direct marketing
• Lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au) or the Philippine National Privacy Commission (privacy.gov.ph)

To exercise any of these rights, contact our Privacy Officer at info@mybpo.com.au.

10. Retention

We retain personal information only for as long as needed to deliver our services and meet our legal obligations. Employment and tax records are kept for the periods specified under Australian and Philippine law.

11. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through our website or directly to clients where appropriate.

12. Contact us

If you have a question or complaint about how we handle your personal information, please contact:

Privacy Officer, MyBPO Pty Ltd
Email: info@mybpo.com.au
Phone: 1300 258 383